AI agents

Specialised agents do the work — humans approve it.

Six patron-facing agents draft replies grounded in your systems; staff approve before anything is sent. Behind them, an intent classifier routes each message, and staff-side agents automate the back office.

Patron-facing · 6 agents

Support

support

Drafts grounded answers to general library questions, with a safe default posture when unsure.

Knowledge baseHuman review

Content Search

content_search

Understands the query, then searches across your catalogue connectors and 25+ open scholarly sources — returning curated results with citations.

Connectors25+ sources

Research Assistant

research

RAG-style research: fans out across sources, synthesises an answer and drafts a reply that cites what it used.

RAGCitations

Inter-Library Loan

ill

Drafts ILL replies and runs the full ISO 18626 request lifecycle — submit, track status, receive supplying-agency messages.

ISO 18626NCIP

Fines

fines

Drafts member-facing fines and fees replies, and produces a PCI-safe Stripe payment link for the balance.

StripePrivacy-first

DRM / Licensing

drm

Drafts e-book access replies and issues a Readium LCP license for the loan, with per-content concurrency limits.

Readium LCP
Staff automation & routing

Behind the desk, too.

Catalog Enrichment

Heuristic bibliographic enrichment for incoming records.

Acquisitions

Purchase-request intake and lookup for staff.

Inventory

Barcode reconciliation reports across the collection.

Analytics

Usage rollups and operational analytics from the audit log.

Intent Classifier

The router that labels every inbound message before an agent picks it up.

Human-in-the-loop, always
Every patron-facing draft is reviewed and approved by a staff member before it sends. Governance rules can require citations and block auto-send entirely.
Ready when you are
See it running on your systems.

A 30-minute walkthrough on your own ILS and channels — no commitment.

Talk to us